Slider 1

RETAIL NEWS

MARKET INSIGHTS FROM OUR PEOPLE

Slider 1

COMPANY NEWS

STAY UP TO DATE

Slider 1

SMARTER WAY

FASTER GROWTH

Danger: Abandoned shopping carts
By on 10 Jul

I’m one of 68% of online shoppers who abandon their cart before completing the checkout. Each abandoned cart was left in the great big aisle in the sky for a different reason...

Read More

Golden Rules of Client Service
By on 3 Jul

While some companies are good at delivering what they promise, there is a key difference when it comes to client service that sets a good company apart from a truly exceptional one...

Read More

Amazon and Whole Foods 365 — it’s about the future
By on 27 Jun

There’s been speculation that it’s a “bridge too far”, with Amazon getting sucked into old fashioned, high fixed cost, bricks-and-mortar grocery retailing...

Read More

Why 2017 is Australia’s retail tipping point
By on 13 Jun

This year will go down as the year when Australian retail hit what author Malcolm Gladwell calls “The Tipping Point”.  Or in a more Australian way, as a mate of mine who has built several large Australian businesses says, “it’s all good until it isn’t”.

Read More

Retail sales assistants not required?
By on 29 May

I am quick to tell people that I have never made a dollar from being the first into anything. I have, however, made a comfortable living from picking trends and seeing their value and impact on the future in the early days of their cycle.

Read More

The power of partnering: How the infrastructure budget could benefit regional retailers
By on 15 May

I’ve written previously about the power of partnering across different levels of government and the business community. It can drive business growth as long as the partnership is right for both parties.

Read More

Watch and learn: How Amazon is dismantling retail and brands
By on 1 May

Get yourself a coffee and sit down in front of your device. Be in the moment, with headphones on and invest 24 minutes of your life in calm clarity on what Amazon will do when it arrives in Australia.

Read More

How retailers can take advantage of the April holiday season
By on 10 Apr

Over the coming three weeks of April retailers have an opportunity to make up the lost ground in sales from our quiet first quarter of 2017.

Read More

Top 5 Retail Predictions for Australia in 2017
By on 3 Apr

With the first quarter just passed and plenty of change in the world of retail, I thought I’d touch on what we at CROSSMARK see ahead for retail in the remainder of the year.

Read More

The 5-step Amazon survival guide for small, local retailers
By on 13 Mar

You know that Amazon’s arrival here in Australia is important when you receive calls from investment analysts in New York wanting a local view on what effect Amazon’s arrival will have on the Australian retail...

Read More

Meet the nbnTM National Brand Ambassador Team
By on 28 Feb

We are a people business and as one of our newer field teams hit the streets, we’d like to take a minute to showcase the wonderful people that will represent nbnTM and CROSSMARK.

Read More

Why 2017 is a good year to open a new retail business in Australia
By on 20 Feb

In the past 12 months Dick Smith, Marcs, Masters, Herringbone, Rhodes & Beckett, Pumpkin Patch and David Lawrence have fallen on hard times. Target is being...

Read More

Retailers need to plant some fast growing trees
By on 6 Feb

Happy Chinese New Year. There is an old Chinese proverb that says: “The best time to plant a tree for shade is 100 years ago. The next best time is today.” These days we can plant faster growing trees and harness...

Read More

2016 STAR Award Annual Winners!
By on 20 Jan

With 4 categories and one overall winner, we want to take a moment to celebrate our 2016 champions.

Read More

Message from our CEO
By on 21 Dec

2016 has been another growth year with many new clients joining us, resulting in greater activity in the field with new products and channels to service. As usual, our brilliant teams...

Read More

A Christmas story for retail suppliers to heed
By on 12 Dec

As we end 2016 and set our minds to 2017, we should spend some time and cogitate, think deeply and seriously, around what have we learned from our past year to...

Read More

What will happen when Amazon truly arrives in Australia
By on 28 Nov

There’s been a lot written about the upcoming entry of Amazon into Australia, even though Australians have been enjoying Amazon’s prices and services for almost 15 years...

Read More

Fast fashion loses favour as classic, luxury fashion houses stage a comeback
By on 17 Oct

There’s a lot going on in the world of fashion retailing at the moment at an inflexion point not where online is meeting physical retailing; that “omnichannel” or “phygital” blending has been...

Read More

Back to the future: Department stores recreate the Golden Age to grow again
By on 26 Sep

There is much that has been written about the decline, and forecast continuing demise, of the department store sector worldwide. It's a serious challenge to turn these icons of retailing...

Read More