Website Privacy Policy
CROSSMARK Australia Pty Ltd. Last updated March 2026.
1. About this policy
This privacy policy explains how CROSSMARK Australia Pty Ltd (ABN 38 111 971 021) (we, us, our) collects, uses, discloses and stores personal information through our website at crossmark.com.au (Site).
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy is intended to satisfy our obligations under APP 1.
2. What personal information we collect
The types of personal information we may collect through our Site include:
your name, email address, phone number and mailing address, where you provide these to us through a contact form, survey or other enquiry
information about your interactions with our Site, including your IP address, browser type, pages visited and referring URLs
any other personal information you choose to provide when corresponding with us
We do not collect sensitive information (such as health, racial or ethnic origin, or political opinions) through our Site.
3. How we collect personal information
We collect personal information directly from you when you:
submit an enquiry or contact form on our Site
subscribe to a newsletter or other communications
respond to an online survey
correspond with us by email or through our Site
We also collect non-identifying information automatically through cookies and similar technologies when you browse our Site. See section 7 below for more detail.
4. Why we collect and how we use personal information
We collect and use your personal information for the following purposes:
to respond to your enquiries and requests
to provide you with information about our services
to contact you about CROSSMARK services, insights, events, or opportunities that may be relevant to your enquiry, role or business
to send you marketing communications, including by email, where permitted by law
to improve our Site and understand how visitors use it
to comply with our legal obligations
You can opt out of marketing communications at any time by using the unsubscribe function in any marketing email, or by contacting us at the details in section 11.
5. Disclosure of personal information
We do not sell, rent or trade your personal information.
We may share your personal information with third-party service providers who assist us in operating our Site or conducting our business, such as IT service providers and marketing platforms. Where we do so, we take reasonable steps to ensure those providers handle your information consistently with the APPs.
We may also disclose your personal information where required or authorised by law, for example in response to a court order or to a regulatory authority.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include password protection, access controls and secure storage.
We will take reasonable steps to destroy or de-identify personal information once it is no longer needed for the purpose for which it was collected.
7. Cookies and analytics
Our Site uses cookies and similar technologies to collect non-identifying information about how visitors use our Site. Cookies are small data files stored on your device by your web browser.
We use cookies for the following purposes:
to enable core Site functionality
to analyse Site traffic and usage through tools such as Google Analytics
Most browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
Where cookies collect information that constitutes personal information under the Privacy Act, we handle that information in accordance with this policy.
8. Access and correction
Under the APPs, you have the right to request access to the personal information we hold about you (APP 12) and to request correction of that information if it is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13).
To make a request, contact us using the details in section 11. We will respond to your request within a reasonable period. In some circumstances, we may refuse access or correction, in which case we will provide you with written reasons.
9. Data breach notification
In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with Part IIIC of the Privacy Act.
10. Third-party links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
11. How to contact us or make a complaint
If you have questions about this policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Email: corporate.communications@crossmark.com.au
Post: Privacy Officer, CROSSMARK Australia Pty Ltd, Level 8/321 Kent Street, Sydney NSW 2000
We will investigate any complaint and respond to you within a reasonable period.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.